Privacy Policy

1. Information We Collect

When you use HandymansServices, we collect information you provide directly to us and information that's generated automatically as you interact with our platform.

• Account details: name, email address, phone number, and password
• Booking details: service type, scheduled date, service address, and preferences
• Payment information: handled by our PCI-compliant payment processor; we never store full card numbers
• Device and usage data: IP address, browser type, pages visited, and time spent
• Communications: messages exchanged with our support team or service professionals

2. How We Use Your Information

We use the information we collect to operate our platform, fulfill the services you've requested, and improve the overall HandymansServices experience.

• Match you with the right verified professional for each booking
• Process payments, send confirmations, and issue receipts
• Send service updates, reminders, and account-related notifications
• Detect and prevent fraud, abuse, or violations of our Terms
• Improve our products through aggregated, anonymized analytics

3. Sharing Your Information

We share limited information with the service professional assigned to your booking — typically your name, service address, contact number, and the details of the work requested.

We may also share information with trusted vendors who help us operate (e.g. payment processors, SMS delivery, hosting providers). These vendors are contractually required to protect your data and use it only for the services they perform for us.

We do not sell your personal information to advertisers or third parties.

4. Your Choices and Rights

You have control over the personal information you share with HandymansServices. Depending on your location, you may have additional rights under laws such as the CCPA (California) or GDPR (EU).

• Access or download a copy of the data we hold about you
• Correct inaccurate or incomplete information in your account
• Delete your account and associated personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time from your account settings
• Restrict or object to certain processing of your data

5. Data Security

We use industry-standard safeguards to protect your information, including TLS encryption in transit, encryption at rest for sensitive fields, hardened access controls, and regular security audits. No system is perfectly secure, however, and we encourage you to use a strong, unique password and to log out of shared devices.

6. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used so we can improve it. You can control cookies through your browser settings, but disabling them may limit certain features of the site.

7. Children's Privacy

HandymansServices is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we'll notify you by email or by posting a prominent notice on the platform before the changes take effect.

Questions about this page?

Reach out to our team — we'll get back to you within one business day.