Refund Policy

1. Our Satisfaction Guarantee

If you're not satisfied with a completed service, let us know within 7 days of the appointment. Our team will work with you and the assigned professional to make it right — typically by re-doing the work at no extra charge or issuing a partial or full refund, depending on the situation.

2. When You're Eligible for a Full Refund

You may be eligible for a full refund of the amount you paid in the following situations:

• The professional did not show up for the scheduled appointment
• The booking was cancelled by HandymansServices or the professional before any work began
• The work was not completed and the professional has not offered to return to finish it
• You were charged twice for the same booking due to a billing error
• There is clear evidence the work caused damage that the professional is not willing to remediate

3. When You're Eligible for a Partial Refund

Partial refunds may apply when part of the booking was completed satisfactorily but other parts were not. Our support team reviews these cases individually and will propose a fair adjustment based on the work actually delivered.

4. Cancellation Refunds

If you cancel a booking before the appointment, the following applies:

• More than 24 hours before the appointment: full refund, no fee
• Between 6 and 24 hours before: full refund minus a small processing fee
• Less than 6 hours before: 50% refund (the professional has typically already blocked the time)
• After the professional has arrived on site: no refund unless work is not delivered

5. How to Request a Refund

To request a refund, contact our support team within 7 days of your appointment. Please include your booking ID, a brief description of the issue, and any photos or other evidence that may help us understand the situation. You can reach us by email at support@handymansservices.com or through the help button in your account.

6. Processing Time

Once we've approved a refund, you'll see the amount returned to your original payment method within 5 to 10 business days. The exact timing depends on your bank or card issuer. We will email you a confirmation as soon as the refund has been issued from our side.

7. Non-Refundable Items

Certain charges are not refundable, including booking fees explicitly marked as non-refundable at the time of purchase, fees for completed services that were delivered satisfactorily, and tips voluntarily added to a booking after completion.

8. Disputes

If we and you are unable to agree on a refund amount, the dispute resolution provisions of our Terms & Conditions will apply. We always start with good-faith conversation — most refund issues are resolved within one or two emails.

Questions about this page?

Reach out to our team — we'll get back to you within one business day.